MACCIUS Application Management Services (MAMS)

MACCIUS defines application management services as a continuum of services encompassing the full application lifecycle. This begins with development, and extends to maintenance, support and governance, and is applied to all application types, including custom, legacy, package and e-business systems. The cost to maintain today’s information technology landscape continues to ascend as needs change, and the application management specialists at MACCIUS are on hand to assist in managing and fine-tuning your application portfolio, enabling your business to realize the greatest value possible.

Maximizing the Efficiency of Your Business

Users expect applications to be delivered and function on an array of platforms, which adds to the cost and complexity of managing business applications. MACCIUS takes a collaborative approach with owners and software engineers to execute a personalized solution that anticipates change and addresses scalability. MACCIUS uses a set of three primary principles to create a successful partnership with businesses of all sizes:

Forming Strategic Partnerships - Continual evaluation and anticipation of needs are vital to a successful partnership with any enterprise and their application management provider. MACCIUS works alongside key employees to spotlight innovation opportunities, never losing sight of business objectives. We deliver technical capabilities across a global platform to ensure we are responding to your organization’s requirements and fostering growth.

Remaining Agile and Adaptable - MACCIUS readily adapts to changing business conditions. When speed-to-market is critical, and new e-business applications are needed to support business strategies, enterprises can rely on MAMS to deliver heightened value from application portfolios. We are equipped to modify our delivery model when conditions dictate adjustments.

Committing to End-User Experience - Positive end-user experiences are vital to any application portfolio, even if your applications target internal staff. Internal system failure compromises staff effectiveness, which impedes user experience. Today’s customers utilize more digital channels and will jettison poorly performing websites or companies with subpar customer service, meaning your application management team must possess a dedication to end-user experiences.

MAMS Offerings

Managing corporate applications in today’s environment can be challenging. It’s not surprising that CIOs are focusing on uncovering the true costs of applications, including testing, integration and ongoing support, while striving to maximize their legacy and packaged systems by completing implementation and optimizing maintenance.

Meanwhile, strategic business concerns continue to shift, underscoring the need to align IT and business initiatives. In this environment, more and more organizations are turning to trusted IT service partners to help them balance the challenges of adapting to transforming technologies, handling daily operational concerns and complying with the demand for leading-edge applications. Application management services from MACCIUS include:

Full Application Hosting - MACCIUS’ data center provides a cost-effective hosting environment that ensures the highest level of performance, availability, scalability, and security of business-critical applications. Applications are monitored and managed from MACCIUS Network Operations Center (NOC), staffed 24/7/365 by experts in managing all facets of application and infrastructure. Applications can reside in a MACCIUS data center, on a customer’s premise, or in an external data center of their choice.

Seamless Application Support - MACCIUS application management services are available for leading databases, application, and web server software, and for a select set of business applications used by our customers in mid-sized enterprises. For all of our application-specific support, we work closely with our customers, and with the SIs and ISVs who support them, to ensure a seamless, collaborative approach to application management, with clear communication paths and delineation of responsibilities.

MAMS Benefits

Having an expert team dedicated to the systematic management of your company’s IT infrastructure ensures your business operates at peak performance. MACCIUS remains committed to your application portfolio through all stages, starting with testing and integration, and extending to ongoing support and governance. Periodic reviews allow us to address necessary upgrades before performance is affected. Other benefits include:

  • Reduced overall costs by 50% through automation of routine operations tasks
    • Ensured 99.999+% uptime for mission-critical enterprise applications
    • Improved systems reliability by 60-80%
    • 24/7/365 focused attention on systems and application performance
    • Reduced customer-generated service requests and increased customer satisfaction
    • Reduce response and resolution time to seconds, rather than hours and days
    • Access to a real-time view of system performance and availability
    • Focus resources on core business and strategic projects rather than disruptive fire-fighting
    • Business-specific, on-demand solutions created by innovative, leading-edge research and technology
    • Geographically dispersed, highly skilled application resources to perform cost-effective application management and maintenance functions
    • Access to best practices and innovative technologies that increase the business value of your applications
    • Control and visibility over costs
    • Customized, flexible service options and contracting methods

Do not let a lack of resources and time threaten business-critical functions when application management services from MACCIUS secure your IT infrastructure, whether your applications are stored in-house or at our data center. Contact us today to discover how we can enhance the business applications already in place or collaborate to tailor a solution based on your unique needs.